🎞️ Step by step video:
If you encountered an error when taking your selfie to confirm your identity, don't worry! Typically, small adjustments to your iPhone's settings resolve the issue quickly.
Use Google Chrome as your default browser 🌐
Although the iPhone comes with Safari, we recommend using Chrome to ensure 100% compatibility with Unico technology.
• Open the Settings app on your iPhone.
• Scroll until you find Chrome and tap on it.
• Tap Default Browser App and select Chrome.
Allow access to the Camera and Location 📸
For your security, the iPhone system needs your authorization to capture the photo and validate the transaction.
• In the Settings app, go to the Chrome item.
• Check that the Camera option is activated (green button).
• Tap Location and change it to While Using the App. Make sure Precise Location is turned on.
Adjust permissions within the browser ⚙️
In addition to cell phone settings, the browser needs to be prepared to display the selfie screen.
• Open Chrome and tap the three dots (bottom right corner) Settings.
• Go to Content Settings.
• Make sure Block Pop-ups is Off (gray button).
• Tap Default site view and confirm that you are on Mobile device.
✨ Golden tips for your selfie to be approved:
• Close other tabs: Only keep the selfie tab open.
• Front light: Avoid facing away from windows.
• Clean face: Remove sunglasses, caps or masks.
• Wait for the circle: Hold the cell phone steady at eye level.